Existing Customers
PVCu Double Glazed Windows, Doors, and Conservatories Only
Here you can find details of how to:
- Request a Service Call Out (within the 10 year guarantee period only).
- Transfer your Guarantee
- Obtain another copy of your Guarantee
- Non-Guaranteed Products
In order to download and view our Product Brochures, you will need to have installed Adobe Reader on your Computer.
Service Call Request
If you are experiencing any problems with your Addison Ousebank or Ousebank Windows installed uPVC product and it's still within the guarantee period, we need to hear from you.
We would prefer for you to request the Service Call Out sooner rather than later as permanent damage can be caused for not calling us out in time.
(Please Note: 'If No Fault is Found' or 'Permanent Damage is Caused' from not calling us out in time, we will charge our standard call out fee.
The 2010 standard charge including the first hour labour is £79.95 inc VAT.)
clicking the link takes you to the Service Call Request Form which is on our sister site - Windows & Doors Centre.
Guarantee Transfer
If you are the new homeowner or solicitor working on behalf of the new homeowner a guarantee transfer form can be downloaded by clicking on the button below.
(Please Note: Guarantees can only be transferred within 30 days from the date of property transfer completion and a fee is charged.)
Lost Guarantees
If you have mislaid or lost your Original Guarantee, let us know and we will be happy to send you out a replacement. Click the link below filling out your details (name, address and original contract number).
(Please Note: This is a chargeable service.)
clicking the link takes you to the Lost Guarantee Form which is on our sister site - Windows & Doors Centre.
Non-Guarateed Parts
To download a list of all the standard products which are not covered under the Addison Ousebank Guarantee please click on the button below. These include items such as: Letter Boxes, Door Bells, Blinds, etc.
The guys did an excellent job and were a pleasure to work with. Very effcient and no time wasting. Great. Would use your company (Addison Ousebank) again.
Mrs Milne,
Bedford (Oct, 2010)
…I had to paint the window sills immediately after as the new windows made them look shabby.
I. Buckingham, Radwell (Oct, 1998)
